FAQs

• Can I use the templates and tools I receive in class with my employer or clients?

• How do I receive updated versions of the templates and tools?

• Can I use the templates and tools if I have not taken your courses?

• Can I get customized training for my staff?

• Do you offer consulting services to help us implement your methodologies?

• What is your refund and cancellation policy for courses?

Can I use the templates and tools I receive in class with my employer or clients?

B2B Marketing Excellence copyrights all of our templates and tools. You are free to use them as long as you:

• utilize the templates for personal use only
• do not sell the templates for commercial gain
• do not alter them other than to add your own information in the areas provided; and
• do not remove the B2B Marketing Excellence logo and copyright notice.

For further information, please read our Terms of Use.

How do I receive updated versions of the templates and tools?

Once you have completed the course, you will receive special access to the electronic version of the materials taught in the course through the B2B Expert's Forum.  B2B Marketing Excellence will send you an email notifying you of the change in your B2B Expert's Forum membership that allows you this access. If you have not received this email, or if you have additional questions, please contact us.

Can I use the templates and tools if I have not taken your courses?

At this time, all templates and tools are available to course alumni only. We will be adding courses, templates and tools on a regular basis, so sign up for email updates in the box provided at the bottom of this page to stay up to date!

Can I get customized training for my staff?

Yes. Group rates to our courses are also available. Learn more.

Do you offer consulting services to help us implement your methodologies?

Yes, as a professional development company, B2B Marketing Excellence will work with our alumni and corporate clients to help them implement the methodologies we cover in class.  B2B Marketing Excellence also provides custom training which adapts our methodologies to your work environment and individualized organizational challenges. Please contact us to discuss your interests. If we cannot help you, we will refer you to one of our principals or others in our network who may be able to help you.

What is your refund and cancellation policy?

There is a $50.00 charge to process all refunds. After this administrative charge, your refund will be processed according to these guidelines:

• before early registration ends - 100% refund
• up to one week prior to the event - 75% refund
• up to two days prior to the event - 50% refund 
• within forty eight hours prior to the event - 25% refund
• there will be no refunds on the day the training is held

Rescheduling: if you are unable to attend an event after you have registered, but still wish to take it, B2B Marketing Excellence will allow you to transfer the value of your unused registration to any other class in the future without incurring any administrative fees.

To request a refund or alternative registration, please contact us.